New and unopened items may be returned within 30 days of delivery, with limited exceptions. 14 days for unused, still factory sealed equipment. With a 30% restocking fee.
Please check to ensure all returns must be accompanied with the issued return merchandise authorization number to be accepted. We reserved the right not to accept any returns if they are found to be without any return merchandise authorization number.
All RMA item(s) is subjected to either replacement or repair and is solely under the discreet of Semnet Pte Ltd.
Always check for the return address with your respective sales representative.
The return of a purchased product is an exception in business transactions. Customers purchase product with the intent of placing it in service for their customer in some form, either by itself or in a finished product. The product sold is assumed to be in new condition (unless otherwise identified), fully conforming to manufacturers specifications. The RMA system addresses purchased products that do not meet the manufacturer specifications, or are not in the sold condition (new or refurbished).
Acceptable returns are those that meet the following criteria :
- New (unless otherwise identified) condition - Manufacturer sealed, good physical packing.
- Conforms to manufacturer"s specifications.
- Know the technical specifications of what you are buying.
- Understand how the part is used in the application for which the part is purchased.
- Refurbished product is purchased on purpose.
Customer must complete the Request RMA form online when they login to the account
» Customer completely describes the problem, including photos if necessary.
» Email feedback includes the RMA number.
» RMA administrator follows up for clarification during investigation process.
Return Freight Charges
» No charge for shipping to locations where the fault rests with VARDEALS.COM
» The customer pays for shipping when returning product.
» The warehouse pays for shipping when the RMA is valid.
» The customer is responsible for filling claims with freight carriers for related RMA causes.
RMA Number Expiration
RMA numbers are valid for 15 days from the date of issuance (unless otherwise stated at time of issue).
Please download RMA form